A friend is more than a therapist or confessor, even though a friend can sometimes heal us and offer us God's forgiveness. A friend is that other person with whom we can share our solitude, our silence, and our prayer. A friend is that other person with whom we can look at a tree and say, "Isn't that beautiful," or sit on the beach and silently watch the sun disappear under the horizon. With a friend we don't have to say or do something special. With a friend we can be still and know that God is there with both of us.
Henri J.M. Nouwen
To listen is very hard, because it asks of us so much interior stability that we no longer need to prove ourselves by speeches, arguments, statements, or declarations. True listeners no longer have an inner need to make their presence known. They are free to receive, to welcome, to accept. Listening is much more than allowing another to talk while waiting for a chance to respond. Listening is paying full attention to others and welcoming them into our very beings. The beauty of listening is that, those who are listened to start feeling accepted, start taking their words more seriously and discovering their own true selves. Listening is a form of spiritual hospitality by which you invite strangers to become friends, to get to know their inner selves more fully, and even to dare to be silent with you.
Henri J.M. Nouwen